Shipping policy

 

 

At LAYER 3D, every product is carefully manufactured using 3D printing technology and undergoes quality inspection before being dispatched. As many of our products are made-to-order or customized, shipping timelines may differ from traditional ready-made products.

1. Order Processing Time
  • All orders are processed after successful payment confirmation.
  • Standard products generally require 1–3 business days for processing and dispatch.
  • Customized and personalised products generally require 2–5 business days for manufacturing, quality checks, and packaging.
  • Large, complex, or bulk orders may require additional production time. In such cases, customers will be informed of the estimated dispatch date.

Business days exclude Sundays and public holidays.

2. Manufacturing Process

Every order goes through the following stages before dispatch:

  1. Order Confirmation
  2. 3D Printing and Manufacturing
  3. Finishing and Post-Processing
  4. Quality Inspection
  5. Secure Packaging
  6. Dispatch to Courier Partner

Because each product is individually manufactured, we request customers to be patient while we ensure the highest quality standards.

3. Shipping Locations

LAYER 3D currently ships across India. Delivery availability may vary depending on the serviceability of the customer’s pin code.

For international shipping inquiries, customers may contact us directly before placing an order.

4. Estimated Delivery Time

Once dispatched, estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier-2 and Tier-3 Cities: 3–7 business days
  • Remote Areas: 5–10 business days

The above timelines are estimates only and may vary due to courier operations and local conditions.

5. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on:

  • Product size
  • Weight
  • Delivery location
  • Order value
  • Courier partner charges

LAYER 3D may offer free shipping on selected products or promotional campaigns.

6. Order Tracking

Once your order has been dispatched, a tracking number and shipping details will be shared through:

  • Email
  • WhatsApp
  • SMS (where applicable)

Customers can use the tracking details to monitor the status of their shipment.

7. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes or transportation disruptions
  • High seasonal order volumes
  • Courier partner delays
  • Incorrect shipping information provided by the customer

LAYER 3D shall not be liable for delays caused by such circumstances.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • The order may be returned to us by the courier partner.
  • Re-shipping charges shall be borne by the customer.

LAYER 3D shall not be responsible for non-delivery due to incorrect information provided by the customer.

9. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts. If the customer is unavailable and the package is returned:

  • Re-shipping charges will apply.
  • Refunds, if approved, will exclude shipping and handling charges.
10. Damaged Package During Transit

If the package appears damaged upon delivery:

  1. Do not use the product immediately.
  2. Take clear photos and videos of:
    • The outer packaging
    • Shipping label
    • Damaged product
  3. Contact LAYER 3D within 48 hours of delivery.

Claims submitted after 48 hours may not be eligible for replacement or refund.

11. Partial Shipments

In certain cases, multiple items from the same order may be shipped separately depending on product availability, manufacturing timelines, or packaging requirements.

Customers will be informed if an order is dispatched in multiple shipments.

12. Customized and Made-to-Order Products

Most LAYER 3D products are manufactured specifically for each customer after an order is placed. Therefore:

  • Manufacturing may take additional time.
  • Dispatch dates are estimates and not guaranteed delivery dates.
  • Customized products cannot be cancelled once production has started.
13. Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery of the package to the shipping address provided during checkout.

14. Force Majeure

LAYER 3D shall not be liable for any delay or failure in delivery arising from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • Government regulations
  • Transportation disruptions
  • Technical failures
  • Labour strikes
15. Contact Us

For shipping-related questions, please contact us:

LAYER 3D
Website: www.layer3d.in
Email: support@layer3d.in
Location: Raipur, Chhattisgarh, India

Thank you for choosing LAYER 3D. Every order you place is carefully printed, inspected, packaged, and shipped with utmost care to ensure it reaches your doorstep safely.